不少外貿(mào)人對(duì)打電話給買(mǎi)家這件事有些怵，總覺(jué)得自己口語(yǔ)不夠好，或者怕聽(tīng)不懂買(mǎi)家在講些什么，所以極力避免。
但其實(shí)有些時(shí)候，一通電話的效果遠(yuǎn)遠(yuǎn)好過(guò)郵件漫長(zhǎng)的你來(lái)我往，只要勤練習(xí)，做好準(zhǔn)備，就能應(yīng)對(duì)各種情景的對(duì)話。
給買(mǎi)家打電話前的準(zhǔn)備工作
預(yù)約
為了不打擾對(duì)方生活工作，跟買(mǎi)家通電話前最好預(yù)約一個(gè)時(shí)間，這樣就不會(huì)引起買(mǎi)家的反感。
FAQ
準(zhǔn)備好你所能想到的有關(guān)產(chǎn)品、有關(guān)公司的問(wèn)題和答案，以便第一時(shí)間為買(mǎi)家解決疑問(wèn)。
錄音APP
對(duì)于聽(tīng)力不太好的外貿(mào)人，可以試試在手機(jī)里裝個(gè)電話錄音APP，這樣即使一開(kāi)始沒(méi)有聽(tīng)清客戶說(shuō)的話，掛斷電話后也可以通過(guò)錄音反復(fù)確認(rèn)。
Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?
你好，我是x公司的xx，請(qǐng)問(wèn)您是Smith先生嗎？
Could you please take a message? Please tell her/him that…
I'd like to leave her/him a message. Please let her/him know that…
能否請(qǐng)您留個(gè)消息，告訴他……
When is a good time to call?
什么時(shí)候方便我再次來(lái)電？
When is she/he going to be back?
他什么時(shí)候回來(lái)？
Could you tell him/her that I called, please?
能否轉(zhuǎn)告他我找過(guò)他？
Could you ask him/her to call me back, please?
能否轉(zhuǎn)告他請(qǐng)他回電給我？
Okay, thanks. I'll call back later.
好的，謝謝，我待會(huì)兒再打來(lái)。
I'm calling to ask about/discuss/clarify…
I just wanted to ask…
I'm calling about/because…
I'm calling to follow up on…
我打電話來(lái)是為了……
I'm sorry, but I think there has been a misunderstanding…
I'm sorry, but it's not quite right.
不好意思，但我想您有所誤解……
與買(mǎi)家確認(rèn)重要信息
Let me see if I got that right.
When you say…do you mean…?
So if I understand you correctly…
Just to clarify, you said…
I'm not sure I understand. Did you mean…?
再跟您確認(rèn)一下，您的意思是……
沒(méi)有聽(tīng)清買(mǎi)家在說(shuō)什么
I'm sorry, I didn't catch that. Could you please repeat yourself?
不好意思，我沒(méi)聽(tīng)清，您能重復(fù)一遍嗎？
Would you mind spelling that for me?
您能把這個(gè)拼寫(xiě)一下給我嗎？
Would you mind slowing down?
您能說(shuō)慢一點(diǎn)嗎？
Would you mind speaking up a little bit?
您能說(shuō)大聲一點(diǎn)嗎？
I'm sorry, could you speak up, please?
Would you mind speaking up a bit?
您能說(shuō)大聲一點(diǎn)嗎？
I'm sorry I can't hear you very well.
I think we have a bad connection.
不好意思線路不好，聽(tīng)不清楚。
I will follow up with the requested information soon.
我會(huì)盡快跟進(jìn)您所需的信息。
I will keep you updated on our progress.
有新的進(jìn)展我會(huì)及時(shí)通知您。
Thank you for your time. Have a great day!
謝謝，祝您愉快！
以上信息來(lái)源于網(wǎng)絡(luò)，侵刪。
